Privacy Policy

Effective Date: 2/3/2026

Reach Home Care (“Reach Home Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, www.reachhomecare.com.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to:

Name
Phone number
Email address
Mailing address
Information submitted through contact forms or service inquiries
Any other information you choose to provide when communicating with us

We may also automatically collect certain non-personal information when you visit our website, such as:

IP address
Browser type
Device information
Pages visited and time spent on the site
Referring website addresses

How We Use Your Information

We may use the information we collect for purposes including:

Responding to inquiries and service requests
Providing information about our home care services
Communicating with clients, family members, or prospective clients
Improving our website and services
Internal administrative and operational purposes
Complying with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

Protected Health Information

If you choose to share health-related information with us, we treat that information with care and confidentiality. While this website is not intended to collect extensive medical information, any health-related information provided voluntarily will be handled in accordance with applicable privacy and confidentiality laws.

For clients receiving services, a separate Notice of Privacy Practices may apply.

Cookies and Tracking Technologies

Our website may use cookies or similar technologies to enhance user experience and analyze website performance. You can choose to disable cookies through your browser settings, though some site functionality may be affected.

Sharing of Information

We may share information only in the following circumstances:

With trusted service providers who assist us in operating our website or conducting business, under confidentiality obligations
When required by law, regulation, or legal process
To protect the rights, safety, or property of Reach Home Care, our clients, or others

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Reach Home Care SMS Privacy Policy

Information Collection
Reach Home Care collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.

Use of Information
Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.

Data Security
We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

By providing your phone number to Reach Home Care, you agree and acknowledge that Reach Home Care may send account notifications, customer care, and marketing text messages to your wireless phone number for updates related to customer care, account notifications, and marketing services.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive account notifications, customer care, or marketing text messages from Reach Home Care, you may receive messages related to our home care services.

About Our Services

We are a full-service home care agency providing personalized care services including skilled nursing, personal care assistance, companion care, therapy services, and chronic disease management. We work directly with patients and their families to deliver compassionate, quality care in the comfort of home. We use SMS to communicate with clients regarding caregiver schedules, appointment reminders, care updates, and wellness information.

Use Cases
Account Notifications
We reach out to clients with account notifications regarding upcoming care visits, caregiver schedule changes, and important account updates.

Customer Care
As part of our commitment to customer care, we assist clients with appointment scheduling, care coordination, and respond to questions about their home care services.

Marketing
As part of our marketing outreach, we share information about available services, wellness tips, and programs that may benefit our clients' health and wellbeing.

Example Messages
Account Notification Example:
Good morning Sarah, this is Reach Home Care. We are reaching out about an account notification regarding your scheduled care visit tomorrow at 10 a.m. Your caregiver Maria will be arriving as planned. Reply STOP to opt out of SMS messaging.

Customer Care Example:
Hi Sarah, this is Reach Home Care. We wanted to check in to see how your care services are going. Do you have any questions or concerns we can help address? Reply STOP to opt out of SMS messaging.

Marketing Example:
Hi Sarah, this is Reach Home Care. Thank you for trusting us with your home health care needs. We wanted to let you know about our new companion care program that may provide valuable support and socialization. Would you like more information? Reply STOP to opt out of SMS messaging.

Standard Messaging Disclosures
Message and Data Rates May Apply
Message Frequency: SMS frequency will vary depending on the type of communication (up to 1,000 messages daily company-wide).

You can opt out at any time by texting STOP.
To opt back in, reply START.
For assistance, text HELP or visit our Privacy Policy and SMS Terms and Conditions.
For more information, please visit our Privacy Policy and Terms of Use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Reach Home Care
Website: www.reachhomecare.com
Phone: 509-491-1733
Email: info@reach-hc.com